Delivery methods must be accurate at the time of listing, and sellers must not change the delivery method once the listing has been sold. Sellers may only change the delivery method post-sale confirmation if they are able to prove that the primary marketplace has changed the delivery method of other tickets to the same event. However, a customer who is not comfortable with the change may still request that the order be cancelled.
Only tickets that can be delivered using an approved delivery method may be listed for sale. Sellers must remove listings of any inventory that they are unable to deliver in accordance with Vivid Seats policies.
The table below is a summary all approved delivery methods and how to list each one on Vivid Seats. Some automation providers may inform users to list differently than what is described below in order to accurately communicate the correct stock type to Vivid Seats. This is acceptable if Vivid Seats has confirmed that the listing will sell correctly as the intended delivery method.
If you are a SkyBox user, please refer to the SkyBox FAQ's for more details on how to list each delivery method.
DELIVERY METHOD | TICKET TYPE | HOW TO LIST |
UPS Shipping | Hard stock tickets. | Stock type = HARD* *Vivid Seats will default listings to hard stock if supplied with a stock type that is not recognized. |
Instant Download* | PDF e-tickets that can be auto-uploaded at the time of sale. | PDF's are attached to the listing within a POS. |
Email Delivery | PDF e-tickets. | Stock type = ELECTRONIC Or, ELECTRONIC = Y |
Special Delivery** | Venue Will Call - Tickets will be left under the customer's name for pickup. | Stock type = HARD and in-hand date is the same as the event date. Or, stock type = HARD and the in-hand date does not allow time for UPS shipping to arrive before the event. |
Special Delivery | Local Office Pickup - Hard stock tickets will be picked up from a professional location. | Stock type = HARD and in-hand date is the same as the event date. Or, stock type = HARD and the in-hand date does not allow time for UPS shipping to arrive before the event. |
Special Delivery | In-person hand-off on venue premises - Hard stock tickets will be handed off to the customer at the venue. | Stock type = HARD and in-hand date is the same as the event date. Or, stock type = HARD and the in-hand date does not allow time for UPS shipping to arrive before the event. |
Flash Seats | Tickets will be transferred to the customer through FlashSeats.com | Stock type = Flash. Or, external note contains "FLASH" or "FLS" |
Electronic Transfer | Mobile tickets are transferred to the customer's email address. * *For URL transfers, do NOT email the customer directly. | (SkyBox users) Ticket Type = Mobile Transfer Or, external note starts with "TMX" or "XFER" |
Mobile E-ticket | PDF of mobile tickets that a customer must display on their phone for entry. | (SkyBox users) Stock type = Mobile QR Or, external note starts with "MOBILEQR" |
Paperless Card Shipping | Paperless tickets purchased on a prepaid credit card that can be shipped to the customer. | (SkyBox users) Stock type = Paperless Gift Card Or, external note starts with "GC" |
Paperless Walk-In | Paperless tickets that will require the customer to meet the seller or their agent at the venue in order to be swiped in for entry. | (SkyBox users) Stock type = Paperless Or, external note starts with "PWI" |
**Tickets must be available for pick up starting one hour prior to the listed start time of the event. This must be a professional and public location within 2 miles of the venue.