If you have any issues or inquiries about protocols, please refer to the articles in the Large Seller Support Portal. If you are unable to find sufficient clarification and require further assistance, please do not hesitate to contact one of the following:
Seller Operations
Seller Operations is available for extended hours 7 days a week and on holidays. Staff can be reached via Live Chat iby phone at 925-264-3771. The Live Chat link can be found at the top of the Vivid Seats Broker Portal.
Hours of Operation
Monday-Friday - 8:00AM CST - 12:00AM CST
Saturday-Sunday - 8:00AM CST - 12:00AM CST
Holidays - 9:00AM CST - 6:00PM CST
International - 4:00AM CST - 12:00AM CST
- Order-specific questions and concerns
- Accounting inquiries
- Questions about mapping discrepancies for existing events
- Reporting cancelled or postponed events
- Requests to update contact information
If you are unsure about where to direct your inquiry, please contact Seller Operations so that they may assist in resolving the issue or direct it to the proper department.
Your account manager is available to assist you with inquiries about your overall account. If you are unsure of the name or contact information of your account manager, please email accountrep@vividseats.com and you will be directed to the correct person.
Sunday-Saturday - 8:00AM CST - 12:00AM CST
Please be advised that account managers are not available on the weekend or on holidays.
- General questions about your account
- Industry-related inquiries or requests for software recommendations
- Requests for strategic business advice
- Questions about Vivid Seats policy and protocols