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Frequently Asked Questions
General Information
9
What is a "Preferred Seller"? How do I become one?
Who is my account manager? What can they assist me with?
What is the B2B Purchase Program? Do I qualify?
I am attempting to purchase tickets through the B2B Purchase Program, but I don't believe I'm receiving a discounted price.
I logged in to VividSeats.com but do not see my active listings or orders. Where can I find this?
View all 9
Account Management
4
What does Vivid Seats monitor on my account?
How do I change my username and/or password?
How do I update my physical address, phone number, or emergency number?
The credit card I have on file is no longer valid. How do I update my information?
Listing Inventory
8
All of my orders are auto-accepted. Why did I receive a notification stating that I've hit my "Unconfirmed Order Limit"?
Why did I receive a notification that all of my inventory has been de-listed due to not updating my upload file?
My point of sale or automation provider requires my FTP credentials. Where do I find this?
My point of sale or automation provider is requesting an API token. How do I obtain this?
Am I allowed to mask my section, row, or seat numbers?
View all 8
Delivery Methods
14
What delivery methods am I able to list?
Does Vivid Seats allow mobile entry tickets?
How do I upload pickup instructions?
When completing Special Delivery instructions, what do I enter for "Local Agent Name" and "Local Agent Number"?
How do I list tickets as Special Delivery?
View all 14
Electronic Transfer
6
When should I list my tickets as Ticketmaster Electronic Transfer?
Does Vivid Seats allow Yankees mobile tickets?
Can I give the customer the option of shipping/email or Electronic Transfer?
What if my Electronic Transfer tickets cannot be transferred?
What happens if the customer does not accept the transfer?
View all 6
Order Fulfillment
7
How do I confirm an order?
How do I generate an airbill?
I misplaced an airbill after generating it. How do I obtain a new one?
How do I upload email tickets?
I'm ready to upload tickets, but my PDF file also contains tickets that are not intended for this sale. How do I upload specific seats from my file?
View all 7
Order Issues & Complications
8
I was made aware the primary market is delaying delivery for tickets I've sold on Vivid Seats. How do I update my in-hand dates?
I received an order with an in-hand date that I don't believe I set. Did Vivid Seats change my in-hand date?
I listed tickets as UPS delivery, but it came through as Special Delivery. Why did this happen?
I listed tickets as UPS delivery, but it came through as email. Why did this happen?
I need to change the delivery method of an order. How do I fix this?
View all 8
Accounting
5
How do I update my PayPal email address?
When do I receive payments?
How do I know what orders were included on my payment?
How do I know what was deducted from my payment?
Why haven't I been paid for a specific order?