If you have sold tickets with an incorrect delivery method, please email brokers@vividseats.com with the order number & new delivery method. If the change in delivery method is a result of the primary market changing the delivery after you purchased tickets, please forward along your notification from them. Vivid Seats requires fan consent when the delivery method is changed to UPS or Special Delivery (Will Call or Local Pickup). 


Please be advised that orders may be cancelled & replaced under the following conditions: 

  • If the customer refuses to accept the change in delivery method. 

If the order is cancelled or replaced, the original seller will be responsible for all costs incurred by Vivid Seats.