Delivery methods cannot be changed until a customer has consented to the new delivery method (with the exception of changing UPS orders to email delivery). If you have sold tickets with an incorrect delivery method, please submit a support ticket with the order number & new delivery method. If the change in delivery method is a result of the primary market changing the delivery after you purchased tickets, please forward along your notification from them.
Please be advised that orders may be cancelled & replaced under the following conditions:
- If comparable or upgraded tickets are available in the customer's original delivery method.
- If the customer refuses to accept the change in delivery method.
If the order is cancelled or replaced, the original seller will be responsible for all costs incurred by Vivid Seats.