Large Seller Support Portal

If you have unsold inventory for the event, please change the in-hand date in your point of sale to reflect the delay.  To adjust your in-hand dates...

Vivid Seats will only update a seller's in-hand date at the seller's request, or (at times) for events that have delivery delays. If the in-...

Hard stock tickets will sell as Special Delivery under the following conditions: If the in-hand date is set as the same day as the event. If the in-...

UPS is the default delivery method with Vivid Seats. Inventory will only display as email delivery for one of two reasons:  The stock type was set ...

Delivery methods cannot be changed until a customer has consented to the new delivery method (with the exception of changing UPS orders to email delivery). ...

Please submit a support ticket or Live Chat the Seller Services department as soon as possible to make them aware that you are fulfilling the order today. T...

Please submit a support ticket with the order number(s) that are impacted. Please provide the address that tickets must be shipped to.  Vivid Seats ...

Vivid Seats will contact the seller via phone or email when a customer accepts a replacement option. If the order is cancelled and/or replaced with other in...