Please submit a support ticket with the order number(s) that are impacted. Please provide the address that tickets must be shipped to.
Vivid Seats will contact the customers to make them aware that tickets must be returned. If the customer is unreachable, or unwilling, Vivid Seats is not responsible for any loss the seller may experience as a result.
Please be advised that the customer's refund is not contingent on returning tickets, nor is the withholding of payments to the seller.