Large Seller Support Portal

01. Large Seller Program 6

• 1.0 Introduction
• 1.1 Terms and Conditions
• 1.2 Definitions
• 1.3 Requirements
• 1.4 Point of Sale and Automation

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02. Account Management 3

• 2.1 Account Status
• 2.2 Listing Inventory
• 2.3 Notifications

03. Listing Policies 6

• 3.1 Speculation
• 3.2 Opt-In Events
• 3.3 Prohibited Events
• 3.4 Request New Events
• 3.5 Parking Passes

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04. Listing Accuracy 6

• 4.0 Listing Accuracy
• 4.1 Prohibited Listings
• 4.2 Listing Notes
• 4.3 In-Hand Dates
• 4.4 Postponed, Rescheduled, and Canceled Events

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06. Vivid Seats Broker Portal 1

• 6.0 Vivid Seats Broker Portal

07. Fulfillment Issues 4

• 7.1 Upgrading Seat Locations
• 7.2 Offering Replacement Tickets
• 7.3 Incorrect Tickets Shipped
• 7.4 Denial of Entry

08. Account & Reconciliation 4

• 8.1 Seller Fee
• 8.2 Payment Schedule
• 8.3 Payment Details
• 8.4 Charges & Deductions

01. Introduction to the Vivid Seats Broker Portal 1

• Navigation & Order Queues

02. Order Confirmation 1

• How to Confirm Orders

03. UPS & Email Fulfillment 1

• UPS & Email Delivery

04. Special Delivery Fulfillment 10

• Special Delivery Overview & Policies
• Hard Stock Tickets - Can Ship
• Flash Seats
• Paperless Delivery Protocol
• Paperless Delivery - Venue Walk-In

See all 10 articles

05. Electronic Transfer Fulfillment 1

• Ticketmaster Electronic Transfer Fulfillment

06. Inventory Management Tools 3

• Sales Accelerator
• Delivery Rules
• Global Ticket Splits

07. Account Management 3

• Billing
• Preferences & API
• Payment

General Information 9

• What is a "Preferred Seller"? How do I become one?
• Who is my account manager? What can they assist me with?
• What is the B2B Purchase Program? Do I qualify?
• I am attempting to purchase tickets through the B2B Purchase Program, but I don't believe I'm receiving a discounted price.
• I logged in to VividSeats.com but do not see my active listings or orders. Where can I find this?

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Account Management 4

• What does Vivid Seats monitor on my account?
• How do I change my username and/or password?
• How do I update my physical address, phone number, or emergency number?
• The credit card I have on file is no longer valid. How do I update my information?

Listing Inventory 8

• All of my orders are auto-accepted. Why did I receive a notification stating that I've hit my "Unconfirmed Order Limit"?
• Why did I receive a notification that all of my inventory has been de-listed due to not updating my upload file?
• My point of sale or automation provider requires my FTP credentials. Where do I find this?
• My point of sale or automation provider is requesting an API token. How do I obtain this?
• Am I allowed to mask my section, row, or seat numbers?

See all 8 articles

Delivery Methods 14

• What delivery methods am I able to list?
• Does Vivid Seats allow mobile entry tickets?
• How do I upload pickup instructions?
• When completing Special Delivery instructions, what do I enter for "Local Agent Name" and "Local Agent Number"?
• How do I list tickets as Special Delivery?

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Electronic Transfer 6

• When should I list my tickets as Ticketmaster Electronic Transfer?
• Does Vivid Seats allow Yankees mobile tickets?
• Can I give the customer the option of shipping/email or Electronic Transfer?
• What if my Electronic Transfer tickets cannot be transferred?
• What happens if the customer does not accept the transfer?

See all 6 articles

Order Fulfillment 7

• How do I confirm an order?
• How do I generate an airbill?
• I misplaced an airbill after generating it. How do I obtain a new one?
• How do I upload email tickets?
• I'm ready to upload tickets, but my PDF file also contains tickets that are not intended for this sale. How do I upload specific seats from my file?

See all 7 articles

Order Issues & Complications 8

• I was made aware the primary market is delaying delivery for tickets I've sold on Vivid Seats. How do I update my in-hand dates?
• I received an order with an in-hand date that I don't believe I set. Did Vivid Seats change my in-hand date?
• I listed tickets as UPS delivery, but it came through as Special Delivery. Why did this happen?
• I listed tickets as UPS delivery, but it came through as email. Why did this happen?
• I need to change the delivery method of an order. How do I fix this?

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Accounting 5

• How do I update my PayPal email address?
• When do I receive payments?
• How do I know what orders were included on my payment?
• How do I know what was deducted from my payment?
• Why haven't I been paid for a specific order?