Phone & Email: Sellers may be contacted by phone and/or email with order notifications, questions about specific order issues, shipping reminders, and general account inquiries. Emails and phone calls requiring a response must be answered within an hour during normal business hours and within two hours during after hours to avoid the penalties listed under section 1.1.
It is the seller’s responsibility to ensure that Vivid Seats is marked as a “safe” sender in their email account. Doing so helps ensure that Vivid Seats emails will be delivered to the primary inbox and urgent messages will not be overlooked.