In-hand dates are displayed to the customer in multiple stages of the order process: during browsing, during checkout, and post-purchase. Because of this, it is crucial that sellers provide accurate in-hand dates for all inventory that cannot be delivered to customers immediately upon purchase.


In-hand dates should not be less than 7 calendar days out from an event.

If no in-hand date is specified in the listing file, or if the specified in-hand date has passed, the listing will display as being "in-hand" on the day of the sale.


This means that if a particular listing is sold less than 7 calendar days prior to the corresponding event, the seller is assumed to have the tickets in-hand. In such cases, the seller must be ready to ship or upload those tickets on the day tickets sold. 


Failure to set appropriate in-hand dates may result in unmapped inventory. 


In-hand dates closer to the day of the event are acceptable only for Special Delivery listings, and specific teams, venues, or events that are subject to delivery delays from the primary market box office.  



If an order comes through for a listing less than 48 hours before the corresponding event is scheduled to take place, the tickets must be uploaded or shipped that same day.

If the order comes through after normal business hours, the tickets or Special Delivery instructions must be uploaded for download by 10:00 AM local time the following day (the day of the event).


If the order comes through the same day as the event during normal business hours, but no less than one hour prior to the listed event start time, the tickets or Special Delivery instructions must be uploaded for download within one hour from receiving the sale.

 


If an order cannot be fulfilled by the in-hand date, Seller Services must be made aware of the cause for the delay and provided a new expected in-hand date. 


If there is comparable inventory available to be delivered to the customer immediately, or if the customer refuses to accept the new in-hand date, the original order will be subject to cancellation. If an order is refunded or replaced, the seller is responsible for all costs incurred by Vivid Seats.


Sellers with frequent delays in fulfillment for near-term events may have their right to sell near-term inventory revoked. 


It is the responsibility of the seller to monitor the “Not Shipped” queue in the Vivid Seats Broker Portal. The provided in-hand date will appear next to each order in this queue. It is also the responsibility of the seller to monitor the “Urgent Action Required” queue, which displays all orders that are approaching or past the in-hand date.