Payment details can be found in the Vivid Seats Broker Portal by clicking "Account" in the upper right-hand corner, and then selecting the "Payments" tab.
Clicking "Details" next to each payment will provide you with a list of orders that were included in your payment. Any credits or deductions will appear on the last page.
Additional Information on the Payments Page
The 'Payments' page allows you to view your payment details. Payment details are available in the Vivid Seats Broker Portal on Tuesdays and payments are remitted on Wednesdays.
By default, payments will be displayed for the past 30 days. If you are looking for a payment that you received on an order over 30 days ago, the date range may be customized in the left hand corner. Next to each payment, you will be given the option of 'Details' or 'Export'. 'Details' will display all of the orders included in the payment, while 'Export' will download the same results into a CSV file.
Any credits or deductions will be displayed on the last page of your payment details.
Amounts that are displayed in parentheses are deductions. Positive credits will be displayed without parentheses.
The total amount withheld or charged that is communicated will always be inclusive of the original payment amount. If the original payout has not been remitted at the time of an order cancellation, the order will be paid and the deduction will be withheld.