Postponed Events
Vivid Seats may treat a postponed event as canceled if the company feels it is unlikely that a rescheduled date will be announced. This will occur if more than 30 days pass without the announcement of a rescheduled date, and the primary market is providing refunds for the event.
Rescheduled Events
Vivid Seats may treat a rescheduled event as canceled if original tickets are no longer valid for the new date, additional action is required by the customer in order to obtain valid tickets, or comparable seating cannot be guaranteed.
Canceled Events
Vivid Seats will automatically refund all orders for canceled events. If payment has already been remitted, the amount will be withheld from the seller’s next payment or charged to the credit or debit card on file. Please email mapping@vividseats.com if you have been alerted by the primary marketplace that an event has been canceled.
It is the responsibility of the seller to let Vivid Seats know if the original hard stock tickets must be returned to the primary market box office to receive a refund. In such cases, Vivid Seats Customer Service representatives will make a good faith effort to retrieve these tickets from the customer. If the customer is unreachable or unwilling to return the tickets, Vivid Seats is not responsible for any loss the seller may incur.
Venue Change
Venue changes are handled on a case-by-case basis. Vivid Seats may treat a venue change as a canceled event if the change: creates an unfavorable effect on reserved seating, results in uncertainty about new seat locations, or moves the event a considerable distance from the original venue.
Performer Change
Vivid Seats will treat a performer change as a canceled event if the listed headliner or co-performer is no longer performing and the primary market is offering refunds. If the listed headliner will still perform, orders will remain valid. Due to the unique nature of performer changes, many will be treated on a case-by-case basis.