The Payments page allows you to view your payment details. Payment details are available in the Vivid Seats Broker Portal on Tuesdays, and payments are remitted on Wednesdays.
By default, payments will be displayed for the past 30 days. If you are looking for a payment that you received over 30 days ago, the date range may be customized in the left-hand corner.
Next to each payment, you will be given the option of "Details" or "Export."
Details will display all of the orders included in that payment, while Export will download the same results into a CSV file.
Any credits or deductions will be displayed on the last page of your payment details.
Amounts that are displayed in parentheses are deductions. Positive credits will be displayed without parenthesis.
The total amount withheld or charged that is communicated will always be inclusive of the original payout amount. If the original payout has not been remitted at the time of an order cancellation, the order will be paid and the deduction will then be withheld.