Tickets should only be listed as Electronic Transfer if they can be transferred to the customer’s account. Mobile tickets that are only deliverable as a PDF of a mobile ticket should be listed as a Mobile E-ticket. Please review section 5.11 Mobile E-Ticket for additional information on how to list.
It is understood that there may be occasions where the ability to transfer is revoked or not clearly stated at the time of purchase. If this happens with tickets you have already sold as Electronic Transfer, you are allowed to take screenshots of each individual mobile ticket and email them to our Seller Services department to fulfill the order. If the order sold as Mobile E-ticket, you may upload PDF's through the Vivid Seats Broker Portal.
Orders that did not originally sell as Electronic Transfer or Mobile E-ticket may be subject to cancellation if the customer does not approve of the new delivery method. The seller is liable for any delays or complications that arise as a result of mobile ticket screenshots. Additional listing guidelines can be found here.
When the ability to transfer tickets is revoked for a specific event, Vivid Seats receives a large number of requests from Large Sellers for mobile screenshot fulfillment. In order to fulfill your orders quickly, it is asked that you submit mobile ticket screenshots in the following format:
1.) Crop out anything additional from the top and/or bottom of your screenshot (time, date, battery life etc.)
Cropped screenshots should still include the performer information across the top, but no additional details from your cell phone.
The screenshot from above should look like this when submitted:
2.) Save the screenshot to your computer. Most screenshots will save as JPG or PNG files. You will need to convert the file(s) to PDF. There are many free utilities available online for file conversions that can be found via Google.
3.) Email the PDF's along with the order number associated to brokers@vividseats.com and they will upload your mobile screenshots on your behalf. If the order did not originally sell as Ticketmaster Electronic Transfer, the customer will be contacted to approve the delivery method change. Once approved, tickets will be uploaded. If the change is not approved, you will be notified of cancellation and any applicable charges.
Have more questions about Ticketmaster Electronic Transfer? Click here for additional mobile ticketing FAQ's.