Tickets should only be listed as Electronic Transfer if they can be transferred to the customer’s account. Mobile tickets that are only deliverable as a PDF of a mobile ticket should be listed as a Mobile E-ticket. Please review section 5.11 Mobile E-Ticket for additional information on how to list.
It is understood that there may be occasions where the ability to transfer is revoked or not clearly stated at the time of purchase. If this happens with tickets you have already sold as Electronic Transfer, you are allowed to complete an Account Surrender to provide the buyer access to the account manager credentials to access the tickets.
For an update to Account Surrender, the Seller must send Vivid Seats a Delivery Method Change request to Special Delivery. The buyer will then need to accept the updated Delivery Method and the seller will fill out the following information in the Broker Portal.
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