Electronic Transfer

When should I list my tickets as Ticketmaster Electronic Transfer?
Tickets should be listed as Electronic Transfer if they are mobile tickets that can be transferred from your Ticketmaster/team/venue/primary market accou...
Mon, 26 Jan, 2026 at 3:12 PM
Can I give the customer the option of shipping/email or Electronic Transfer?
Electronic Transfer should be the designated delivery method if the tickets are transferable, mobile, non - AXS tickets. If tickets must be shipped or ema...
Mon, 26 Jan, 2026 at 3:22 PM
What if my Electronic Transfer tickets cannot be transferred?
Tickets should only be listed as Electronic Transfer if they can be transferred to the customer’s account. Mobile tickets that are only deliverable a...
Tue, 27 Jan, 2026 at 12:22 PM
What happens if the customer does not accept the transfer?
It is the customer’s responsibility to monitor their emails and accept tickets prior to their event. You will not be penalized for customers that do not a...
Mon, 29 Jan, 2018 at 11:34 AM
How do I upload a proof of transfer?
The option to upload proof of transfer can be found on each Electronic Transfer order within the Vivid Seats Broker Portal. You may upload proof of transfer...
Tue, 13 Feb, 2018 at 5:03 PM