It is the customer’s responsibility to monitor their emails and accept tickets prior to their event. You will not be penalized for customers that do not accept their tickets, unless it is determined that you made an error during the transfer process. Common errors include:
- Incorrectly spelled email address
- Incorrect event/tickets transferred
- Delays in transferring tickets for near-term sales
Vivid Seats recommends that sellers retain all Electronic Transfer confirmation emails in the event a customer claims they did not receive their tickets. On occasion, Vivid Seats may request confirmation emails from you when these claims are made.
There will be no penalty to you if the tickets were transferred correctly and in a timely fashion. Please do not reach out to a customer via email if they have not accepted their tickets. If you receive an email from a customer requesting assistance, please forward their correspondence to brokers@vividseats.com and refrain from responding.