It is the seller’s responsibility to ship the correct tickets to the customer, and to notify Vivid Seats immediately if they believe they have shipped incorrect or additional tickets to a customer by mistake. Please research the possibility of voiding and reissuing any incorrect tickets prior to requesting the return of the original tickets.
If the tickets in question have not yet been delivered to the customer and adequate time remains before the event, Vivid Seats will reroute your package to the return address. If the package must be sent to an alternate address, please provide the address to Seller Services during your initial report of the issue.
If the tickets have already been delivered and cannot be reissued, Vivid Seats will contact the customer with instructions to return the additional or incorrect tickets. When reporting the issue, please provide a shipping label for the customer.
Regardless of what happens to the original tickets, correct tickets must be shipped to the customer in a timely manner. Sellers are liable for any compensation for the customer’s inconvenience and cost of shipping labels if one is not provided when reporting the issue. The order may be cancelled and replaced if the seller refuses to comply. Vivid Seats will make a good-faith effort to have tickets returned to the seller but is not responsible for a customer’s delay or failure to ship.