Order Fulfillment
Orders that are not auto-accepted by a point of sale or automation software can be manually confirmed through the Vivid Seats Broker Portal. Please be advi...
Fri, 2 Oct, 2015 at 5:39 PM
Airbills can be generated through the Vivid Seats Broker Portal by finding the order that you are ready to ship under the "Not Shipped" queue. Cli...
Fri, 2 Oct, 2015 at 5:39 PM
If you need to reprint or re-download an airbill, it is not necessary to submit a support ticket to obtain one. Airbills can be re-downloaded by locating th...
Fri, 2 Oct, 2015 at 5:39 PM
Tickets that are available for email delivery, but were not available for instant download at the time of a sale, must be uploaded through the Vivid Seats B...
Fri, 2 Oct, 2015 at 5:40 PM
When uploading a PDF file through the Vivid Seats Broker Portal, you may upload a file that contains other seats that are not intended for the Vivid Seats o...
Fri, 2 Oct, 2015 at 5:40 PM
For security reasons, the Vivid Seats Broker Portal will only allow the same number of PDF's as the quantity of tickets sold. For example, if you sell a...
Mon, 3 Apr, 2017 at 12:55 PM
If you have purchased tickets from Vivid Seats in order to fulfill your sale with Vivid Seats, please complete the sale as you normally would had you purcha...
Fri, 2 Oct, 2015 at 5:40 PM